Customer Service Representative

Role Overview :

As a Customer Service Representative at Roca Removals, you will be the face of our company, engaging with clients, understanding their needs, and ensuring an exceptional customer experience. Your role is crucial in building and maintaining positive relationships with our valued clients.

Key Responsibilities:

  • Respond to customer inquiries, providing information about our services and pricing.
  • Schedule appointments and coordinate service delivery with the operations team.
  • Address customer concerns and resolve issues to ensure satisfaction.
  • Maintain accurate customer records and documentation.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to customer service.
  • Detail-oriented with the ability to manage multiple tasks.
  • Previous experience in customer service is a plus.

Job Overview

Location

North Virginia

Experience

3+ Years

Job Type

Full Time

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